Privacy Policy
Privacy Statement for Ripple Technologies’ Agentic AISaaS Platform
Effective Date: 01/07/2024
Plain-Language Summary
We care about your privacy. When you use Ripple Technologies’ Agentic AI platform, your data is used only to provide and improve our services – not sold or misused. By default, your business data is not used to trainour foundation AI models. You can choose to opt out of anymodel-improvement features, and enterprise clients can run in full “no-train”mode. We secure your information with industry-standard protections, and youhave rights to access, correct, or delete your data at any time.
1. Information We Collect
We may collect:
- Account & Contact Information: name, business role, email, phone, login credentials, billing details.
- Business & Workflow Data: instructions, documents, order details, or process data you submit to the platform.
- Communications: support requests, chat transcripts, meeting recordings, or surveys.
- Usage Data: interactions with the platform, logs, IP addresses, device identifiers, cookies, and AI agent interactions.
- Third-Party Data: information shared with us via integrations (e.g., CRM, ERP, or other SaaS tools).
Sensitive or regulated data is only collected with your explicit consent.
2. How We Use Your Information
We use your personal information to:
- Deliver, secure, and improve the AI SaaS platform.
- Train, validate, and enhance our AI agents and automation capabilities (with safeguards for de-identification and anonymization where possible).
- Support business workflows such as customer service, compliance, and reporting.
- Provide updates, notifications, and customer communications.
- Detect and prevent fraud, abuse, or unauthorized access.
- Comply with legal and regulatory requirements.
3. AI and Automated Processing
Our Services use AI-driven and automated processingto analyze inputs, generate responses, and provide recommendations.
- Automated decisions may include workflow routing, compliance validation, and customer response handling.
- You may have rights under applicable law to object to or request review of certain automated decisions.
4. AI Model Training & Data Use
We recognize the importance of transparency in how your data interacts with AI models.
- No sale or misuse of client data: We do not sell or disclose your business data for third-party training purposes.
- Default policy: Your business data is not used to train our foundation AI models.
- Limited use for service improvement: In some cases, we may use de-identified, aggregated, or synthetic data to improve platform performance (e.g., error detection, language accuracy, or workflow validation).
- Customer control: You may request to opt out of all model-improvement uses of your data.
- Enterprise deployments: For private or regulated environments, AI agents can be deployed in “no-train” mode, ensuring your data never leaves your environment for model improvement.
5. How We Share Information
We may share information:
- With service providers (e.g., cloud hosting, support, security, AI infrastructure).
- With integration partners (e.g., CRM, ERP, email platforms) if you connect them to our platform.
- With legal authorities when required by law.
- During corporate transactions such as mergers or acquisitions.
We do not sell your personal information.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Restrict or object to processing.
- Request data portability.
- Manage marketing communications.
Requests can be submitted at: privacy@useripple.io.
7. Data Retention
We retain personal information as long as necessary todeliver services, comply with legal obligations, resolve disputes, and enforceagreements.
8. International Data Transfers
Your information may be stored and processed in the U.S. orother countries where we or our partners operate. We apply appropriatesafeguards (such as Standard Contractual Clauses) to protect your data incompliance with applicable laws.
9. Security
We use industry-standard safeguards — including encryption,access controls, monitoring, and audits – to protect your information. However,no system is fully secure.
10. Children’s Privacy
Our Services are not intended for children under 18, and wedo not knowingly collect data from them.
11. Updates
We may update this Privacy Statement from time to time. Ifmaterial changes occur, we will notify you through the platform or by othermeans as required by law.
12. Contact Us
If you have questions or concerns about this PrivacyStatement or our data practices, please contact us at:
